Troubleshooting

  1. Make sure you click on Printer Auth icon on the desktop and sign into that before you want to print something (using your biology username and password). After you sign in, you can go ahead and print your desired scholarly document.
  2. If you see a printer on the side menu bar and it is hopping around with a red number, go ahead and click on that. If your job reads “On Hold” highlight the job you want to print and click on the “Resume” button on the top.
  3. If you are asked to enter your name again in a separate box (a gray one) with Registered User selected, change your full name that was pre-filled to your biology username and password.
  4. If this doesn’t work, try quitting PrinterAuth and log back and repeat steps if necessary.
  5. If that doesn’t work, seek a wonderfully helpful consultant!